Service Terms and Conditions

Trip cost excludes all food/drinks/other personal items.
Staff tips are never expected but always appreciated.
A 50% deposit or payment in full is required in order to secure your reservation. Please see our payment terms and conditionsfor further information.
Pick-ups en route may be considered if FULL PAYMENT is made in advance – please enquire before booking.
Safaris longer than 2 days includes a free night’s camping/dormitory bed at Red Chilli Kampala the night before departure (subject to availability, non transferable and non-refundable). Please reserve in advance if required.
Baggage is limited to 1 medium backpack per person. Excess baggage can be stored at Red Chilli Kampala free of charge.
If you are arriving at Red Chilli Kampala on the morning of departure please report to the reception by specified time. We cannot wait for latecomers and will not refund deposits should this occur.
Drink plenty of water at all times & protect yourself from the sun.
Take care of your valuables at all times. We cannot accept responsibility for any loss.
We can supply packed lunches on request from Red Chilli Kampala for Day 1. However last orders are taken at 21.00 the night before the trip departs. If you are unable to meet this deadline, please email or call ahead with your order.
Please leave yourself plenty of time between the scheduled return of the trip and any ongoing travel connections. We cannot accept responsibility for any missed connections due to late return