Service Terms and Conditions

DEPOSITS
For Red Chilli accommodation or any Red Chilli trip reservation, we require an advance deposit of 50% within three days of booking, with the balance to be cleared no later than 14 days before arrival/trip departure. If no payment has been received within 3 days from the date of making your reservation and you have not provided proof of payment to Red Chilli, then your booking may be released, and your trip spaces/rooms made available to other guests without further communication. If you make a reservation within 14 days of your planned booking date, we require a 100% payment within 24 hours.

PAYMENT OPTIONS:
Cash payment at Red Chilli Kampala or Red Chilli Murchison reception Uganda Shillings and US Dollars (notes printed after 2013) are accepted between 7am and midnight every day. This payment should be made within 3 days of the date of making the reservation or within 24 hours if your planned booking date is less than 14 days away. Please note that due to bank regulations, we are only able to accept notes that have no tears/rips or marks/stamps on them.

Visa/MasterCard payments can be made in person, in UGX or USD at Red Chilli Kampala only, during office hours. Alternatively, to make a credit/debit card payment online, please let us know and we will send you the online payment link (all online card payments can be made in any currency).

Notes on Card Payments:

Visa or Mastercard credit or debit cards are accepted. Card payments do not incur any kind of surcharge, so for travellers paying from overseas this is the preferred payment option as there is no fee charged to you to make the payment.
Please plan card payments in person to coincide with normal office hours of 9am-5pm.
Please do not leave payment by card until the last possible moment – sometimes the network can be unreliable and credit card facilities will be temporarily disabled. In this event, it is incumbent on the client to make alternative cash payments and Red Chilli will not be held responsible for any additional costs or delays.
Bank deposit payment in Uganda Shillings or US Dollars to our bank accounts held with Diamond Trust or I&M Bank
Notes on bank deposits:

It is beneficial for you to pay US Dollars into our USD account and/or UGX into our UGX account. Likewise, you will get a preferential rate if you pay in US Dollars for trip payments & accommodation (as they are priced in dollars).
If you can only pay Shillings for a Dollar item, or vice versa, then you must confirm the appropriate forex rate with our office before making the deposit.
Please make the payment within 3 days of making your reservation, or within 24 hours if your planned arrival/trip departure date is less than 14 days away.
Please retain your cash/cheque deposit slip as proof of payment and email it to our reservations office, or alternatively hand it in at Red Chilli Kampala so that we can track the payment and confirm your booking.
Payment by bank transfer to our Dimond Trust or I&M USD & UGX accounts.
Notes on domestic bank transfers:

Please see the note on USD and UGX and Forex rates above when selecting which account to make payment into.
For bank transfers within Uganda, please make the transfer within 3 days of making the reservation or within 24 hours if the planned booking date is less than 14 days away.
Notes on international bank transfers:

For international bank transfers, please make the transfer within 3 days of making the reservation, providing that your planned booking date is no less than 28 days away. We regret that we are unable to receive international bank transfer payments within 28 days of your reserved trip/accommodation dates, as transfers may take up to 14 days to appear in our account.
Please retain your transfer form instructions as proof of payment and email it to our reservations office so that we can track and confirm your booking.
Please be prepared to accept responsibility for all bank charges. This includes any bank charges deducted beyond any estimates provided by your own bank. In this event, we will contact you and let you know the shortfall received on the understanding that you will clear the balance upon arrival/prior to departure. Please note that international transfers can be very costly in bank fees and will only be determined when we message you to tell you what was charged by our bank. If your bank account is not a Dollar account you could face hefty fees due to routing banks used to send the money to Uganda.
CANCELLATION AND REFUNDS FOR ACCOMMODATION:
If you have to cancel your accommodation/trip booking, please get in touch with us as soon as possible. Deposits made prior to the arrival date will be refunded on the following basis:

Cancellation – Days before booking date

Cancellation fee (% of total bill)

More than 30 days before booking date

0%

14 – 30 days before booking date

50%

Less than 14 days before booking date

100%

Please note that if you have made a deposit by bank transfer and require a refund by the same method, you will be responsible for all bank charges for both transfers.

Finally, please remember that any charges and fees are designed to allow us to maintain our low pricing policies, enabling us to offer the best value budget accommodation and trips in Uganda.

Trip cost excludes all food/drinks/other personal items, unless otherwise sepecified in the itinerary
Trip cost excludes park entry fees
Cost includes transport/fuel and activities as per the itinerary.
Staff tips are never expected but always appreciated.
A 50% deposit or payment in full is required in order to secure your reservation. Please see our payment terms and conditionsfor further information.
Pick-ups en route may be considered if FULL PAYMENT is made in advance – please enquire before booking.
Baggage is limited to 1 medium backpack per person. Excess baggage can be stored at Red Chilli Kampala free of charge.
If you are arriving at Red Chilli Kampala on the morning of departure please report to the reception by specified time. We cannot wait for latecomers and will not refund deposits should this occur.
Take all sensible precautions against malaria.
Do not approach any wild animals you may see around the camp/park, & do not startle them with flash photography.
Drink plenty of water at all times & protect yourself from the sun.
Take care of your valuables at all times. We cannot accept responsibility for any loss.
We can supply packed lunches on request from Red Chilli Kampala. However last orders are taken at 21.00 the night before the trip departs. If you are unable to meet this deadline, please email or call ahead with your order.
Please leave yourself plenty of time between the scheduled return of the trip and any ongoing travel connections. We cannot accept responsibility for any missed connections due to late return